Question 1

What am I paying for when I buy credits?

Accepted Answer

Credits represent computational power for AI video and image generation. Each generation consumes a fixed amount of credits based on the model and settings you choose. You only pay for what you actually use — no hidden fees or unused capacity.

Question 2

Do credits expire?

Accepted Answer

One-time credit packs never expire. Subscription plans refresh credits monthly or annually depending on your billing cycle.

Question 3

Can I get a refund?

Accepted Answer

Yes. We offer refunds at any time with no questions asked. All refunds are processed securely through Stripe.

Question 4

How is payment processed?

Accepted Answer

All payments are securely processed through Stripe. Seedance does not store your credit card information. We support major credit cards, debit cards, and other payment methods available through Stripe.

Question 5

Is Seedance a subscription service?

Accepted Answer

We offer both options: one-time credit packs (buy once, use forever) and monthly/annual subscriptions. Choose the model that fits your workflow.

Question 6

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription at any time. After cancellation, you'll retain access through the end of your current billing period. One-time credit packs are not subscriptions and never expire.

Question 7

Will credit costs per generation stay the same?

Accepted Answer

Credit costs may change as we update models or add new features. We'll notify you in advance of any pricing adjustments.

Question 8

Does Seedance store my prompts or generated content?

Accepted Answer

Generated content is saved to your account for download. We do not use your content to train models.

Question 9

Do I own the content I generate?

Accepted Answer

Yes. Subject to our Terms of Service, you retain rights to the content you generate.

Question 10

What happens if payment fails?

Accepted Answer

You won't be charged and credits won't be added to your account. You can retry with a different payment method or contact support for assistance.

Question 11

How do I view receipts or invoices?

Accepted Answer

Stripe automatically sends a receipt to your email after each purchase. You can also view billing history in your account settings.

Question 12

What models are included in all plans?

Accepted Answer

All plans include access to all 9 AI models: Seedance 2.0, Seedance 1.5 Pro, Kling 3.0, Kling 2.6, Kling 2.5 Turbo Pro, and 4 Nano Banana image models (standard, Pro, 2, and Edit).

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